Fire safety information needs to fit the actual building
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
Guests do not arrive knowing a building as well as its regular occupants. I want safety information to recognise that unfamiliarity and explain the actual arrangements clearly. A generic paragraph copied from another property is not enough.
A moment in the moving journey
Picture an apartment in a larger block where the building's procedures differ from a small standalone cottage. The host and responsible people need competent advice about the correct arrangements. Our team should not invent an evacuation strategy from a photograph or assume that every property follows the same approach.
How our property portal helps
Our property portal can hold relevant property information and support a guest journey. It can help organise the approved material and questions for the team. It is not a fire-risk assessment and does not decide which safety measures are appropriate for a particular building.
The people behind the process
The important teamwork includes the host, competent safety advisers and the colleagues communicating with guests. Clear instructions need to reflect the confirmed assessment and be understandable to the people who will use them. A document being stored is only one part of that work.
Your next step
When preparing a property for guests, ask who has confirmed the fire arrangements and how they will be explained. The answer should connect professional assessment with a practical guest experience.
Read the connected 2026 guidance and reform context.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
