Selling a flat means explaining the wider building
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
A buyer purchases a flat, but they also join a wider building. Shared entrances, maintenance arrangements and management charges can influence everyday life. I want the marketing conversation to make space for those realities.
A moment in the moving journey
Imagine a seller who knows their own apartment beautifully but has not kept the latest communal maintenance correspondence. The buyer's questions will not stop at the front door. We need to identify the relevant managing party and request the information through the correct channels.
How our property portal helps
Our property portal's Collections and property records help represent a building alongside its individual homes. Controlled landlord access and staff-released activity can support management communication where configured. Those features do not substitute for the legal information a buyer's conveyancer needs.
The people behind the process
The sales team can gather the customer's priorities, management colleagues can help identify existing records, and the conveyancer can review the formal position. I want those contributions to fit together so the customer receives a coherent explanation rather than three unrelated answers.
Your next step
When selling or buying a flat, ask which information relates to the apartment and which relates to the building. Understanding that distinction helps everyone see where the next answer should come from.
Sales portal journeys described here depend on Sales being enabled on the website. Ask the team which services and tools are available for your move.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
