The viewing that starts with better information
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
A viewing should help someone decide whether a home suits their life. It is frustrating when a customer travels across town only to discover a practical issue that could have been discussed beforehand.
A moment in the moving journey
Picture a buyer who needs a particular parking arrangement for work. 'Parking nearby' may sound encouraging but leave the important question unanswered. Is there an allocated space, a permit system or simply a public road? Clear language gives the customer a chance to decide whether to visit.
How our property portal helps
Our property portal includes property facts, material information and viewing journeys. We can use the information gathered for the listing to make the viewing conversation more useful. Where a detail remains unconfirmed, the right answer is to say so and seek confirmation.
The people behind the process
I want the colleague arranging the appointment and the colleague showing the home to share that context. A customer should not have to explain an important requirement every time they speak to somebody new. The portal helps organise the process; listening makes it work.
Your next step
Tell us the practical feature that would make a home unsuitable for you. It might be access, parking or a particular restriction. Discussing it early helps us focus your time on realistic options.
Sales portal journeys described here depend on Sales being enabled on the website. Ask the team which services and tools are available for your move.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
