A community notice should reach the right people
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
A useful notice is relevant, understandable and sent to the people it affects. Too many general messages can make an important one easier to miss. I want our team to think about the audience before pressing publish.
A moment in the moving journey
Imagine maintenance affecting one entrance in a larger building. Residents elsewhere may not need the same interruption, while the people using that entrance need clear timing and contact information. Choosing the right audience helps make the message feel practical rather than noisy.
How our property portal helps
Our property portal includes targeted community notices based on verified home relationships. Important notices can request a read acknowledgement. That can help the team understand engagement, but it is not proof of legal service, understanding or consent to a change.
The people behind the process
Landlord-facing Collection activity is a separate release decision. I want colleagues to recognise that distinction and use the correct route for each recipient. A carefully written message also needs a clear owner who can answer the questions it generates.
Your next step
When you read a notice, check whether it affects your home and whether a response is requested. If the timing or instruction is unclear, ask the team so the communication can be made more useful.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
