A pet request is a conversation about a home
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
A pet can be an important part of someone's household. A landlord may also have questions about the property and shared spaces. I want the conversation to begin with useful information and a fair consideration of the request.
A moment in the moving journey
Imagine a tenant asking about a small dog in a shared building. The team needs to understand the request, the actual property arrangements and any relevant concerns. An automatic answer based on a general preference does not help either party understand the position.
How our property portal helps
Our property portal's personal file and private questions provide a route for residents to raise matters with the team. We can use the conversation to gather relevant details and explain the next step. The portal itself does not grant permission or replace a properly considered decision.
The people behind the process
Good teamwork brings the tenant's needs and the landlord's responsibilities into the same discussion. Where communal arrangements or specialist issues matter, we should obtain the relevant information rather than guess. Assistance needs also require appropriate individual consideration.
Your next step
If you want to request a pet, describe the animal and the practical arrangements you propose. That gives the landlord and team a clearer basis for considering your request and explaining the response.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
