Energy information deserves a proper conversation
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
An energy rating is a useful starting point, but customers also want to know what the home may feel like to live in and what work they may need to consider. Those are questions worth exploring carefully.
A moment in the moving journey
Suppose an investor sees an older home with improvement potential. It would be unhelpful to turn a policy ambition into a guaranteed refurbishment budget. The building, the proposed measures and the owner's circumstances all need proper assessment. A contractor's quotation and professional advice are more useful than a confident guess.
How our property portal helps
Our property portal includes EPC and property-fact tools. We can use the recorded information to prompt questions, store relevant reports and distinguish current evidence from an estimate. The monthly living-cost tools on supported rental journeys use assumptions that must be checked; they are not a promise of future bills.
The people behind the process
I want sales and lettings colleagues to learn together. A home that works for an owner-occupier may raise different planning questions for a future landlord. Explaining those differences helps a customer choose the right next adviser and the right level of investigation.
Your next step
Bring the EPC to your viewing questions. Ask what is known, what needs assessment and which improvements you would want costed before making your decision.
Sales portal journeys described here depend on Sales being enabled on the website. Ask the team which services and tools are available for your move.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
