The accessible stay begins with specific questions
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
Accessibility is personal. A broad label cannot describe every person's needs or every feature of a building. I want our team to ask specific questions and give specific, verified information in return.
A moment in the moving journey
Imagine a guest who can manage a short walk but needs to know about steps at the entrance and the route to the apartment. A photograph alone may not answer that. The team should confirm what can be measured or described and say clearly where information still needs checking.
How our property portal helps
Our property portal's property information and presentation tools can support that conversation. We can use the relevant records to identify what is known about access. The portal should not label a home suitable for a particular person on the basis of assumptions about their needs.
The people behind the process
The host and operational colleagues may need to check the practical route together. Safety arrangements also need appropriate consideration. I want the guest to have enough accurate information to assess suitability and seek further advice where needed.
Your next step
Tell us the features that matter to your stay, such as steps, lift access or space requirements. We can ask focused questions about the actual property rather than rely on a general description.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
