The remote seller deserves to feel involved
By Nick Devonport, Managing Director · England · Reviewed 26 October 2026
The scenario below is illustrative. It explains our approach; it is not a customer testimonial or a report of a completed case.
Living miles from the property should not mean feeling miles from the sale. A remote seller needs a clear way to understand the preparation, ask questions and see what requires their attention.
A moment in the moving journey
Picture an owner working away while the team prepares viewings. A scattered series of attachments can make it difficult to know which version matters. The helpful response is to organise the relevant information and agree how decisions will be confirmed, especially where another person helps locally.
How our property portal helps
With Sales enabled, our property portal can support the seller's journey through property records, documents and progression tools. Access should follow verified authority and the actual assignment. A convenient shared link is not a reason to expose private records to someone who has not been authorised.
The people behind the process
The practical teamwork may involve a photographer, key holder, negotiator and conveyancer. I want the seller to understand who is doing what without having to coordinate every internal handover themselves. The agent should remain a clear point of contact.
Your next step
Tell us where you will be during the sale and how you prefer to communicate. We can discuss a workable arrangement, including which decisions need your direct approval and which practical tasks can be coordinated locally.
Sales portal journeys described here depend on Sales being enabled on the website. Ask the team which services and tools are available for your move.
Sources checked on 26 October 2026. Legislation, guidance and proposals are distinguished above. General education: the actual property, agreement and circumstances need review; specialist advice may be required.
